Or even worse, have you ever had to log in through a support portal to track the status of your ticket? Have you ever gotten a response to a support email from a business that looked like a corporate template? Or that clogged up your inbox with “We’ve received your email” confirmations for every response you send? That’s also when a lot of businesses start to alienate their customers. That’s when a lot of businesses turn to help desk software. There’s nothing more personal on the web than one-on-one email.īut as you grow, it’s hard to keep things so personal.
Groove allows us to focus on our customers instead of being tangled into enterprise level customer support software.
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All you see when you log in is your simple inbox:īut on top of that, we added awesome core features like simple automation, canned replies and reporting, without having to navigate a maze of features you don’t need.Īnd if you ever want to enhance Groove beyond the core help desk, you can do that with any of our free Groove Add-Ons. We built Groove to look and feel like the email inbox you’re used to. In fact, we started Groove precisely because we were tired of having to navigate complicated dashboards, macros, triggers and other edge-case features we never used. While that may make them feature-rich, it certainly doesn’t make them simple. On the other end, enterprise help desks like Zendesk and Desk offer tons of features. Without a built-in ability to collaborate, it’s hard to keep track of who’s replying to which emails, and eventually messages start to slip through the cracks. The problem that many teams run into is that email can be too simple. On one end of the spectrum, email is the absolute simplest solution it’s what you’ve been using for years, and it’s what you know best. We want to make your decision as easy as possible, so we’ve put together some info that’ll help you decide which option is best for you.īelow, you’ll find details on the differences between Groove, email, and enterprise help desks like Zendesk, Desk and Freshdesk, including features, customer experience, pricing and thoughts from current Groove customers who have made the switch.
If you’re thinking about how your business should manage customer support, you’ve probably seen a lot of options.įrom regular old email to the fanciest enterprise help desks, there are dozens of alternatives out there that promise that they’ll help you deliver better online support. A simple comparison (including reviews) to help you